[Resolved] Ibibo Group / Goibibo — ibibo group / goibibo refund on a ticket due flight getting grounded

abhijit.bac

from Chennai, Tamil Nadu

Address:

19th floor, Tower A, B & C, Epitome Building No. 5, DLF Cyber City, Phase III, Gurugram, Haryana 122002, 122002

Hi,

I have booked a ticket for april 11th. I received a message from airlines on 4th stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from bangalore to bagdogra got cancelled.

I have tried connecting to spicejet customer care, and they stated that the refund will be sent to the agent (Goibibo). I also tried connecting to ibibo's customer care: [protected], it keeps telling me we are experiencing unexpected volume of calls and the call is not getting connected to anywhere.

When i checked the same pnr on goibibo it still shows booking confirmed.

I have searched a lot for a mail id to write to, couldn't find any as i saw refund will not be processed until people contact you. I am totally confused and worried about my money. Kindly requesting someone to help me.

+2 photos

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May 26, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear abhijit.bac,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDMUAND74f[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27599912.

For any clarification, please revert on the Ticket #27599912.

Assuring you best of our services.

Regards,
Team-Goibibo

May 04, 2019

Updated by abhijit.bac The amount was INR 4283. I have called the spicejet customer care and was assured the entire amount was refunded. How come only 3101 was refunded. See attached spicejet invoice copy. Flight was grounded.

Refund the entire amount at the earliest.