[Resolved] Ibibo Group / Goibibo — ibibo group / goibibo refund on a ticket due to name change

 
1 Review
India
 Advitya Manral on Jan 14, 2020
There was a change needed in name of passenger, i tried reaching ibibo support but was unable to reach you via mail and chat too.in chat i got contact details of spice jet. I talked with them and they shared that they have cancelled my ticket with full refund also no cancellation charges from there side because i reached them in 30 minutes from ticket booking time. Since i want full refund from your side too with no cancellation charges because there is no information in ticket booking area about not able to change passenger name anytime and also please update contact details since number shared is always busy.

Details are as follows -
Booking id: jsgc6kwgv
Booked on tue, jan 14, 2020
New delhi - jabalpur (Journey on 02/03/2020)
Jabalpur - new delhi (Journey on 02/09/2020)

Please let me know as soon as you read it. And call me on - [protected].
Complaint marked as Resolved Jan 15, 2020
I somehow got connected via toll free IVR number to domestic helpline. Spice Jet was helpful and refunded whole amount since I contacted them within few hours of booking.

Complaint Status


[Jan 14, 2020] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    Ibibo Group / Goibibo - ibibo group / goibibo refund on a ticket due to name change