[Resolved]  Ibibo Group / Goibibo — incorporate staff

Address:Mumbai City, Maharashtra, 400068
Website:goibibo

I ms. Monali tailor

I have booked my ticket from mumbai to baroda on 6th nov, 2018.
The amount on your portal was shown different (Inr 2412/-) on payment mode.
Why my goibibo credit was use.
Why m i charged inr 3137/-
I called up on your customer no. Ms. Kopal answerd my call. And she was very rude, incorporate. She should know how to handle the query and how to handle the customer.

When i asked her why i was been charged this amount, she was like its not my problem. Its the airline who as charged you.
I have asked her to cancel my booking. She was like you will be charged more.


Hope u can help me out regarding the same.
Revert on
Monali. [protected]@gmail.com

Thanks.
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Dec 3, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Monakki09,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have not found the payment with your email id.

We would request you to kindly share the transaction details so that we can check and share the bank statement as well.

Assuring you best of our services.

Regards,
Team Goibibo.
Complaint comments 

Comments

To whom so ever it may concern,

Yea, the booking was not made from my email. It was made from my husband email. [protected]@gmail.com

The transaction was made from icic bank (13700****432)(Akash Darji)

Payment Method Amount

Cc/DC/NetBanking Rs 2412
Goibibo Credits Rs 725.0
Total voucher Amount Rs 3137

Thanks
Monali Tailor

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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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