[Resolved] Ibibo Group / Goibibo — incorrected boarding point shown by app and driver denied duty | |
Today i book bus ticket from narsingpur to indore. Only one boarding point was shown in the option. I book ticket and receive a msg with dept time. When i enquired about the boarding point it was 45-50 km away from where i entered in boarding option. If i'm putting one city name (Narsinghpur) in the dept. Place option then how u provide me such wrong information..? (Far away boarding point) Furthermore i contacted with driver, he was also not provided me right information to pick up the bus. I want complete cash back as a miss my bus and facing huge inconvenience due to providing such felt boarding point option Was this information helpful? | |
Sep 1, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Ibibo Group / Goibibo Customer Care's response Dear Vishwesh, Greetings from Goibibo.com! We do apologize for the inconvenience caused to you. You are requested to share the booking ID so that we can further investigate this and do the needful on high priority. Awaiting your response. Please feel free to write us back if you need further assistance. | |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5114
Pending
0
Resolved
1766
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment