[Resolved] Ibibo Group / Goibibo — international flight

Vipin4026

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560046
Website:	Www.goibibo.com

Booked krabi to bangalore for 10feb 2019 ticket twice.
Payment got deducted and booking was showing pending for more than 4 hours
After contacting customer care booking was cancelled and status was made to refund.
I am in a situation where my creditcard is been blocked for 54k which is not small amount and no update on when it will be refunded.
There is some serious problem in application where in airline price are been verified after the payment is been done wherein it should be checked before the payment option.

This repeated incident has broke my trust and reailblity from goibibo, will advice other also goibibo not a good option for international booking.

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Oct 26, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Vipin4026,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.