[Resolved]  Ibibo Group / Goibibo — international tickets refund for mismanagement

Address:

Bangalore, Karnataka, 560011

Hello there,
I am writing to you for a very disappointing and unprofessional service from goibibo. I had made a booking for the flight travelling from bangalore to bali on 13th dec 2017 via malaysian airlines which was a confirmed ticket booked for inr15430 & rest of the amount was paid through gocash. Unfortunately i had to postpone my trip because my passport dint have the validity so i immediately called goibibo and they had kept my ticket open for a year, which will reflect in the records clearly. After getting my new passport i repeatedly called goibibo everyday for almost 11 days but they were so incompetent that they were not able to retrieve my ticket for many days, this compelled me to buy a another ticket from make my trip for my trip, i already lost a lot of money waiting for your representatives to call me after everytime i call them they have the same response saying they will call back but never call back, you can check the phone records. Now very frustrated with this issue i had disputed this charge with my bank and the reply bank got from goibibo is the passenger is a "no show", this is really pathetic from goibibo for such a response. Now please i would want my money to be refunded with a compensation for all the trouble you have given me. I am even ready to take it up to the court if needed.
Ticket no[protected]
Airline pnr - wado6o malaysian airlines
Passenger name - vikash shah