[Resolved] Ibibo Group / Goibibo — jet airways ticket refund

TILAK kapoor

from Noida, Uttar Pradesh

Address:

IA-27B Ashok Vihar Phase - 1, New Delhi, Delhi, 110052

I have booked ticket through goibibo for jet airways pnr no. HRLSPQ and GFXTMT.
from Mangalore to Delhi and return. Now that jet airways has cancelled the flight when I am trying to cancel it is showing cancellation with no refund. As per airlunes rules when a fpught is cancelled full refund should happen.

Also when try to call goibibo customer care it is an ivr this never reaches to any executive. Also the chatbox is automoted which gives canned answers.

I have now raised dispute with my credit card. Goibibo management dont fool your customers like this.

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May 2, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear TILAK kapoor,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD7bdd[protected].

We tried speaking with you, however, it stated- the number either not reachable or switched off.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear TILAK kapoor,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD7bdd[protected].

We checked account details and observed that our team already reverted with the closure on the telephonic discussion, stating as of now both the bookings and flight are on time, there is no cancellation and schedule is changed by the airline side.
We already cross-check by the airline side they will inform us same and also we are giving commitment only for the prest status, not for the future.

For any clarification, please revert on the Ticket #27227906.

Assuring you best of our services.

Regards,
Team Goibibo