| Address: | BH 64 EAST SHALIMAR BAGH DELHI-110088 |
I had booked cab from Banga Punjab to Shalimar Bagh Delhi on on 17/05/2022, pick up from Banga at 11.00 A.M. on 22/05/2022.
On 22/05/2022 morning, I was ready for journey and was waiting for Driver and vehicle particulars. At about 10.25 A.M. I received A call from vendor that due to Sunday and tourist rush, Diesel Car is not available and only CNG car can be provided.
As I was to reach Delhi urgently by 7.00 P.M. to attend some family celebration, I agreed to CNG cab.
Pick up time was 11.00 A.M. but as cab did not arrive, I called goibibo customer care service at 11.15 A.M.
Customer care executive told me to hold phone and contacted vendor.
After talking to vendor, customer care executive told me that my booking was cancelled by vendor as no cab was available.
I was shocked on hearing reply of customer care executive.
I could never expect such response from a reputed company like goibibo.
When I told that I have to reach Delhi urgently and due to this I had booked cab five days in advance, executive told me that we are helpless and you can book new cab.
When a company like goibibo fails to provide cab even though I had booked five days in advance, how I can arrange cab urgently.
I ran from piller to post and tried to contact many persons for cab.
At last, after about four hours a private cab driver agreed to drop me at Delhi but demanded Rs.9500/-
I was left with no alternative but to accept his demand.
I could not reach Delhi in time and had to miss my family celebration.
It has not only caused financial loss to me but also mental torchure and harassment.
Keeping into consideration above facts, I request you to compensate me for the financial loss and a sum of Rs.25000/- towards mental torchure and harassment failing which I shall not be left with any alternative but to take the matter to court of law and other higher authorities of tourism industry.
With Regards,
Virender Kumar Jain
Mobile: [protected]
Mail: [protected]@gmail.coml
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