[Resolved] Ibibo Group / Goibibo — left us alone roomless in a foreign country

Eklabh

Address:

Dwarka Building, Kolkata, West Bengal, 700020

We were left to sleep on the road by Goibibo, We had booked a room in Akasha Botique Hotel on Bali, on our arrival at the Hotel we were told that our booking is cancelled as they are fully booked as the same was communicated to Goibibo, We tried to call Goibibo for hours and hours but got no response, After 10hours of continuous trying we spoke to one person named Ashish in Goibibo help line number who gave us a alternative hotel which was far far away from the Hotel booked by us and it was way below our category of hotel booked. we were later provided an option of 10000 as compensation money which is way below our loss. We are still in Bali room less.

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Mar 2, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Ibibo Group / Goibibo Customer Care's response Dear Eklabh,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have initiated the full refund of INR 26, 130 in your account on 09-JAN-20, Bank Reference Number was #[protected].

And as compensation we have already given you the amount of INR 26, 130 in your bank account, please trust this is the best what we can do for you, further we humbly denied any compensation in this regards.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care