[Resolved]  Ibibo Group / Goibibo — Less refund amount processed.

Its been more than 20 days i keep calling for the refund of my bookings, PNR : 5QKNJ9 and OZ9LD5, Goibibo executives are not able to resolve my refund issue. Every time i have to call and explain same issue.And every time i call, i get a different refund amount and that to it gets reduced.

I have booed a flight from mumbai - delhi and delhi - mumbai, then i reschedule my mumbai - delhi flight and finally after 2 days then i called up the Goibiob to confirm all the cancellation amount and total refund amount after cancellation . And they conveyed that i will get total Rs. 4300 will be refunded in my account. Till now only Rs.940 is refunded in my account, Still they don have any clarification for remaining refund amount.
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Jun 23, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Ibibo Group / Goibibo Customer Care's response
Hi Arjun,

This is in regards to your booking ID's NG85QKNJ9 & NG8OZ9LD5,

We deeply regret for the inconvenience caused, kindly be advised that we have already started investigating your concern and we are working on it on the priority basis so allow us time till Wed EOD to investigate it further and get you the best resolution possible.

Regards
Akshat Saxena
GoCare Team
May 22, 2017
Updated by swapn14
Hi Akshat,
I paid more than Rs 10, 000 in total for mum - delhi and delhi - mumbai flight and once confirmed begore cancelling this flight your executives said i will get Rs.4300 after all the deductions, And now after cancellations they have processed only 940+440 =Rs 1380 .What kind of calculation is this, this is how you make money, I thought you take commissions ?

Regards
Swapnil V
([protected])
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