[Resolved] Ibibo Group / Goibibo — mental torture.. money deducted hotel still not booked... on the road with my kid at 10 o clock | |
I booked hotel orbit 34a sector of chandigarh on 9 the august. As i was traveling alone with my 5 years old kid. From hamirpur to chandigarh it's around 200 km. After i booked on go ibibo money was deducted from my account too but no confirmation msg was sent. They simply sent msg that they are holding my booking. I tried to call customer support no. Provided by them but was on hold for around half an hour with no reply nd call bk.. I was on the road with my kid alone till to 9:30 in d night as i was not getting any confirmation and support from goibibo. When i reached the booked hotel they said there is no hotel booked on my name. I was literally in tearsras i was driving from last 6 hours wid. My kid.. Nd at 10 at night we are cheated by these people. The mental trauma i underwent can not understand.in d hand i booked another room wid much higher price on the spot and got room. Till to now my money is not refunded nd i am still not able to talk to dese ppl s customer support. Helo Dese ppl tormented me. Was this information helpful? | |
Oct 4, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear Annie, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. We are unable to trace the details with the details provided by you. Regards, Team- GoIbibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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