[Resolved]  Ibibo Group / Goibibo — mental torture.. money deducted hotel still not booked... on the road with my kid at 10 o clock

I booked hotel orbit 34a sector of chandigarh on 9 the august. As i was traveling alone with my 5 years old kid. From hamirpur to chandigarh it's around 200 km. After i booked on go ibibo money was deducted from my account too but no confirmation msg was sent. They simply sent msg that they are holding my booking. I tried to call customer support no. Provided by them but was on hold for around half an hour with no reply nd call bk.. I was on the road with my kid alone till to 9:30 in d night as i was not getting any confirmation and support from goibibo. When i reached the booked hotel they said there is no hotel booked on my name. I was literally in tearsras i was driving from last 6 hours wid. My kid.. Nd at 10 at night we are cheated by these people. The mental trauma i underwent can not understand.in d hand i booked another room wid much higher price on the spot and got room. Till to now my money is not refunded nd i am still not able to talk to dese ppl s customer support. Helo
Dese ppl tormented me.