[Resolved] Ibibo Group / Goibibo — money debited but tickets not booked | |||
Hi team, This is a high priority issue i have booked 2 tickets from bangalore to trivandrum through indigo airlines on 15.04.2019 money 16628.00 got debited from my account but tickets not booked this is really unfair called the customer care and my bank as well too many times but its of no use i need my money as quickly as possible and a call back. I haven't expected such a pathetic service and i need a reply asap. If not resolved on time in one days time im gonna raise this issue to the court. Regards, Was this information helpful? | |||
May 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear Priyanka tamvada, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 24, 2019 Ibibo Group / Goibibo Customer Care's response Dear Priyanka tamvada, Greetings from Goibibo.com We are resolving this complaint, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may contact Goibibo anytimeto assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Near Raidurgah Police Station,
Wells Fargo, Hyderabad,
Andhra Pradesh, India
You requested the indefinite reply.
Option 1 for you - the easiet way:
https://www.consumercomplaints.inmakemytrip-india-money-deducted-but-ticket-not-booked-waiting-for-refund-to-be-initiated-c...⇄
Option 2 for you, If you dislike option 1 :
https://www.consumercomplaints.in/spice-jet-airlines-regarding-the-transfer-of-m...⇄