Ibibo Group / Goibibo — money debited from account but booking undone

 
2 Reviews
Delhi, Delhi, India
 Tejasvi Sachdeva 0308 on Feb 18, 2020
Hello,
On 18th January, 2020 at night. i was trying to book hotel shompen in Port blaire from Go Ibibo website, after selecting the room and filling the details of guests, at payment section, I selected UPI payment mode and they offered discount for Rs15 on total amount that was Rs 3725 and hence making net amount to be paid as Rs3710.
There was a QR code to be scanned for making payment through UPI, i scanned from my phone, and at BHIM UPI application i got confirmation screen for amount deduction, the moment i approved and payment got dedcuted, but on payment screen of GoIbibo there was'nt any response.
I waited for so long, but no refund and booking status: "Booking under Progress" .

I have contacted Goibibo they said they didnt recieve, and they cant help it. my bank have deducted the money on the name of Goibibo, Pls refund the amount.

Details:
Transaction Id UPI:[protected]
amount: Rs3710
Time: 02:55:30
remarks:hotel shompen
date : 18 Feb 2020
bank : indusInd
upi VPI: [protected]@upi

Complaint Status


[Feb 19, 2020] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

We are giving money for web check in via goibibo and they are not give the selected seats for which i pay the seats kindly get the resolution ...

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    Ibibo Group / Goibibo - money debited from account but booking undone