[Resolved]  Ibibo Group / Goibibo — money deducted for booking a seat but the seat did not get selected only

Website:www.goibibo.com

I travelled from hyderabad to kolkata on 16th sep, 2018. My pnr is fbqgps. While web check-in, i booked a seat from the seats which were available. Rs. 600 was deducted from my account but the seat was never booked. I even have the reference number of the bank that it got deducted. Then when i called your support care, the person talking she booked me a seat which was of 0 denomination and she said whatever money i had spent on the previous seat it would get refunded to your bank account in 7-10 days. It has been 2 weeks and it has not yet been refunded. Kindly help
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Nov 13, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Adrija,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDabdc[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that your case has been escalated to the customer delight team and we are personally advocating your case.

Assuring you best of our services.

Regards,
Team Goibibo.
Verified Support
Oct 04, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Adrija,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDabdc[protected].

We tried calling you, however, the call went unanswered.

Please note that we have processed the refund of INR600 and it will be credited within next 5-7 business days.



For further queries feel free to write us.
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