[Resolved] Ibibo Group / Goibibo — money deducted from account. but booking failure

Laxmikant Ganechari

from Coimbatore, Tamil Nadu

Address:

413402

I have booked ticket yestarday from goibibo app. But it was initially shown processing payment i had waiting but payment was failuare at time 11.35pm of 4th sep and money deducted 5th sept. My account transaction referance no. Is[protected]igahewhb7 of rs.
4366.96. When my amount will refund on my account please send me details about my refund money.

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Oct 10, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Ibibo Group / Goibibo Customer Care's response Hi Laxmikant Ganechari,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.