[Resolved] Ibibo Group / Goibibo — money deducted from bank but goibibo refusing it | |||||
This is with respect to payment made of 4024 dated[protected]. It was an upi transaction involving tez which axis bank claims is as a successful transaction and goibibo claims it as a failed transaction. Axis bank required a beneficiary account statement from goibibo so that they can authenticate whether they have received the money or not for the mentioned transaction. After confirming this, axis will refund the money in my account. After lot of follow-up calls and emails, goibibo customer service team has become unresponsive and is not replying to any correspondence. -raghav chandak Was this information helpful? | |||||
Dec 26, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Ibibo Group / Goibibo Customer Care's response Dear Raghav, Greetings from Goibibo.com We tried to pull up your booking/transaction details, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern. Moreover, you can contact us through your registered mobile number on below-mentioned contact: [protected] [protected] [protected] We are awaiting the response from your end. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight Verified Support Nov 14, 2017 Ibibo Group / Goibibo Customer Care's response Dear Raghav, Greetings from Goibibo.com We are still awaiting your response. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern. Moreover, you can contact us through your registered mobile number on below-mentioned contact: [protected] [protected] [protected] Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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