[Resolved] Ibibo Group / Goibibo — money deducted ticket not booked | |
Hello! So yesterday i tried booking tickets from bbsr to pune. Twice my money got deducted n i got booking failed message. I was told that my money will be refunded. Today suddenly booking is showing confirmed and the ticket is of someone else! Neither can i see any other details nor it has a pnr I don't even get the cancel option I have contacted them on fb and they said they are looking into it. But i haven't got any response after that. Kindly refund my money asap! Sending u screenshots Was this information helpful? | |
Mar 8, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 29, 2020 Ibibo Group / Goibibo Customer Care's response Dear Ipsitapats, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care | |
 2 Comments | |
Comments
I have been contacted by your team already. I am awaiting the refund that they said will take between 3-10 working days.
Reply
Issue resolved. Thank you so much
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018