[Resolved] Ibibo Group / Goibibo — money got deducted twice while booking flight | |
On 16 october 2017, i book a flight from bangalore to delhi (Round trip). Flight is on 9 december 2017 and 17 december 2017. While booking flight, i first made transaction through net banking and it was failed. I again made transaction through debit card and it was successful and ticket was booked. I had a word with both bank of baroda and goibibo. Bank of baroda told from their end payment is successful and settled with merchant and goibibo is saying they have check all their payment gateway and payment is failed from their end. Please find attached mail from bank and goibibo What should i do in this case Was this information helpful? | |
Dec 10, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 09, 2017 Ibibo Group / Goibibo Customer Care's response Hi Jigyasa, Greetings from Goibibo, We deeply regret for the inconvenience caused to you, kindly be advised that as per this email we are unable to find any transaction as we can not find any email ID or the transaction ID mentioned in the email so we would request you to click on 24x7 goCare Support and write in write to us option for further queries. Regards Akshat Saxena Customer Delight Team | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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