[Resolved] Ibibo Group / Goibibo — money taken but complete service denied

Suspada

from Kolkata, West Bengal

Address:	Gurgaon, Haryana
Website:	Online booking

Dear concern

I have booked one bus ticket through go ibibo. I was charged rupees 900. But i was not provided the bus details and correct phone number. As aresult i lost and did not travel on time. When i informed them they simply saying that they are correct and i am wrong... I need my money back as i was not travelled and i was not given the correct details for the same...

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Nov 8, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Suspada These people are rude in their behaviour..

Verified Support

Oct 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

This email is in reference to your above concern.

Please be informed that we request you to share the booking id so that we can investigate further and share a fair resolution.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Verified Support

Oct 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

This email is in reference to your above concern.

Since we have not heard from your end we are closing the request raised.

Please be informed that we request you to share the booking id so that we can investigate further and share a fair resolution.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]