Ibibo Group / Goibibo — my money is deducted but my train booking is not confirmed after 4 days which should be within 1 hour.

Address:

Infront of Arati Bhawan, Sambalpur, Odisha, 768004

I had tried to book my train ticket through goibibo on 25th july. My money worth 503 rs was deducted and booking was under process. But the booking should be either confirmed or cancelled within 60 min as per their customer support. But it is still showing booking under process after 4 days. And when i'm trying to cancel the ticket, it is not happening (It's asking for otp and when i'm typing, it's not accepting the otp also). I'm very panicked for my payment.