[Resolved] Ibibo Group / Goibibo — name change request

[Resolved] Ibibo Group / Goibibo — name change request

U umeshrathore06 from Mumbai, Maharashtra

I have booked my ticket through Gobibo on 29th may-19 .There was some name error .Same day I contacted to Air lines they said we will change name there is no issue but this request should be come through Gobibo because you have booked tickets through them.Same day I have contacted to Gobibo and registered my complaint which is 27975286. Today is 10th June-19 and still they have not resolved my issue. Was this information helpful? No (0) Yes (0)
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear umeshrathore06, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear umeshrathore06, Greetings from Goibibo.com This mail is in reference to your booking id: AMDMPUVKX. As per the response shared by Kuldeep (Customer Delight team), please be informed that name change is not possible in this booking. Also, it is a code-sharing flight and for the travel date, we are not getting any Emirates flight which is operated by Fly Dubai/Emirates. Further, the flight that you booked is completely non-refundable. For any clarification, please revert on the Ticket #27975286. Assuring you best of our services. Regards, Team-Goibibo
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