[Resolved] Ibibo Group / Goibibo — never use goibibo for air ticketing booking with refund option.

chintan33

from Mumbai, Maharashtra

Website:

www.goibibo.com

Booking id: tuacpq6ka

Goibibo is seriously breaching customer's trust, never use them if you are booking air ticket with refund protection. I will go straight to the point.

I have done 2 bookings of domestic flights, one with mmt and second with goibibo.

1. Goibibo - total ticket cost for 2 adult passengers rs.8734
2. Make my trip - total ticket cost for 2 adult passengers rs.16176

Both of them had refund protection and i have cancelled both the flights, and refund i have received is as follow...

1. Goibibo refund: rs.7196/- they have deducted rs.-1554 (Whooping 18% of the total amount) as cancellation charges even though i had refund protection.

2. Make my trip refund: rs.14922/- they have deducted rs.-1254 (Only 8% of the total amount) as cancellation charges with refund protection.

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Jun 29, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 27, 2018

Updated by chintan33 And the biggest problem with your system is that it shows wrong refund amount on the cancellation screen. Look at the attached image, in reality I have received only Rs.7196/- as refund.

Verified Support

May 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Dhaval,

Greetings from Goibibo.com.

This is in regards to booking ID: TUACPQ6KA

Thanks for your time over the call.

As discussed, in case of cancelation protection policy, directed charges should be applicable - Convenience Fee - INR 540.0, Zero Cancellation Transaction - INR 998.0. In addition to that, you had paid INR 400 from go cash points so virtually paid amount should be refunded in the form of virtual currency only.

However, we have observed a technical glitch due to which only an amount of INR 964 is deducted from total paid amount and refund is processed for an amount INR 7370.00.

Refer to Refund Statement Below:

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] 5258045715096578904019 capture 8334.00 SUCCESS [protected]:06:12 [protected]:06:12 NA
[protected] [protected] 5273243322136394304083 refund 7370.00 success [protected]:15:09 [protected]:15:32 NA

Please be advised that the amount should reflect in your account within 5-14 working days.

Your Cooperation is solicited.

Thanks & Regards
Shriya Tikku
Customer Delight Team, Goibibo
Landline Number- [protected]
(Available all days from 9:00 AM - 6:00 PM except Saturday - Sunday)