[Resolved]  Ibibo Group / Goibibo — no response on refund or travel voucher

Address:

[email protected]

Booking id - gofli450c[protected]

Booked to a flight to maldives (Male) from bangalore for 4 april 2020 with sri lankan airlines. Had to be cancelled due to covid. We had cancelled in march as soon as lock down started. And you can see its september no refund has been provided. Goibibo said we will provide travel voucher in place of refund with which you can book tickets for next one year with sri lankan airlines. I have sent letter of authorization, my passport copies, travel voucher sheet to sushant kataria (Who was corresponding with me) management, goibio helpdesk none of them has ever come back to me nor provided receipt. I have followed up 78 times on emails, facebook messenger, through goibibo app. Nobody has bothered to respond back. My money is gone, no response no travel vocuher. Such a bad experience. Never ever using goibio again. If you dont know i am a full time traveller. You would have received lot of business from me but i rather use other website than gobibo.in facebook messenger they only use auto response - we will get back to you shortly. No response on twitter... We used every way and its now going to be 7 months but they didnot provide any solution. Pathetic service. Donot use.