Ibibo Group / Goibibo — Non refund of cancelled international flight

Sir/madam,
I had booked my tickets from dushanbe to delhi on 14 jun 2020 via almaty scheduled for 1st and 2nd jul 2020. However the flight got cancelled due to the pandemic. I tried asking for the refund from the booking agency. However they don't entertain such request on mail or direct numbers and have some gia bot to interact and answer the refund queries. This bot leads to nowhere and i have wasted my hours to make some sense out of it. But in vain. I could somehow manage speaking with some human interphase and then got a mail from the agency regarding resolution of issue. But so far there still has been no refund. Now the customer care is completely automated and there is no forum to interact with any one and confirm the status of refund. This has caused a lot of stress in already stressful condition due to cancellation of my travel plan.