[Resolved]  Ibibo Group / Goibibo — not getting booking confirmation

I booked flight ticket from ahmedabad to warsaw through goibibo by my international debit card. But due to your technical issue that ticket was sold out and the refund process was done from your side. I got refund money but too less. That's i can understand but again i tried to book another flight ticket through your site then payment has been cut from my account and i haven't got any kind of confirmation of that booking. When i'm calling to your customer care number they are refusing my call by saying that you have not any recent bookings with this mobile number.
What should i do? And you don't have any another customer care number for abroad customers. Book my ticket and send me confirmation otherwise i will file consumer complain against your company. I'm too much tired by your worst customer service. Waiting for your response.

Traveller name : urmi pandya
Mobile no : +91 [protected]
Email : [protected]@gmail.com
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Jun 23, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 16, 2019
Ibibo Group / Goibibo Customer Care's response
Dear kishanpatidar,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
May 20, 2019
Ibibo Group / Goibibo Customer Care's response
Dear kishanpatidar,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Complaint comments 

Comments

I have done a flight booking on 10/5/19 from ranchi to Bangalore, I got the ticket and invoice but till I am getting a watsapp message that I have to pay for the titicket.

I have booked a ticket from Kolkata to indore round trip but my booking was not confirmed and my amount was also deducted

Transaction date 06th may 2019
Transaction amount Rs 5963
Transaction mode paytm-Upi
Upi reference id[protected]

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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