Ibibo Group / Goibibo — not received refund for cancelled flights due to covid

I am trying to reach customer support - its a recorded msg that sends a link to upload documents for refund - that never works. Trying since 15 days now. My booking id is gofld15fbb[protected]. Indigo has cancelled the ticket and sent refund to goibibo then why are they holding onto the money? Not able to reach anyone to ask for refund.

Need help asap.
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    Ibibo Group / Goibibo
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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