[Resolved] Ibibo Group / Goibibo — not received refund of jet airways cancellation | |||
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Aug 24, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Jitender Maurya, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jul 16, 2019 Ibibo Group / Goibibo Customer Care's response Dear Jitender Maurya, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND5f6cf[protected]. Regret the trouble caused to you by Jet Airways flight cancellation. In reference to the refund request raised, kindly note Goibibo will not be able to refund the amount before getting the refund from airlines. Please note this decision is across so no special exception can be made. Refund for your ticket will be made once we receive it from the airlines. Currently, we are trying to recover the money from airlines. You will be notified via email or SMS regarding your refund status. Thank you for your co-operation and understanding. For any clarification, please revert on the Ticket #27807089. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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