Ibibo Group / Goibibo — not taken action timely

Address:110027

This is regarding my online booking done with you on 21/2/2020 from me and family for onward n retun journey from new delhi to montreal.

I have wrongly made the retun booking for 13th june 2020 instant of 15th june 2020. For which i have raised the complain/changes online on same day around 7pm.

I again approached yours team very next morning at 09am on 22nd feb and i have spoken to ms siya she told me there are some charges of around 352 inr per passenger i will calculate the same and call back to you in 15 to 20min. Till 01 hrs i dint receive any call then i crossed check the same with british airways they informed that we dint received any request to making changes till now pls speak to yours agent if we get any information from there end we can make necessary changes till 24hrs.

This shows yours team is how much depended on system what automation system have replied to customers is correct and authentic without any cross check by any one.

Yours team dependence on systems and lethargic work now till date they are trying to convince me on there rules and regulations which they own are not aware about.

They say i have to inform to them on same day if any necessary changes need to do. What was that i did online? Which is more authentic in service sector.

It’s clear at my end that i will not get penalise for the error done from yours end. Hope you understand my concern as a customer and take necessary action and resolve my problem asap.

Hope you understand the importance of relationship between a service provider and customer.

Regards,

Kanuj khanna
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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