[Resolved] Ibibo Group / Goibibo — payment debited but not received by seller

 
1 Review
KETO.IN, Howrah, West Bengal, India
 ratnakumarvelpula on Apr 23, 2019
This is to bring to your kind notice that i have order for weight loss products from Keto.in but they are saying they have not received the money. it was debited from airtel payment bank.

Payment debited on:[protected]
Debited amount Rs:3372/-
Payment made at IBIBO WEB
Transaction ID:[protected]

Kindly do the refund at the earliest.

Thank you,
Regards,
RATNA KUMAR VELPULA
[protected]

payment debited but not received by seller
Complaint marked as Resolved May 26, 2019

Complaint Status


[Apr 24, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 25, 2019
Dear ratnakumarvelpula,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup.
We at GOIBIBO can only check/action and trace transactions made under goibibo.com.

Please take this up with the relevant platform that you have used for payment.

Assuring you best of our services.

Regards,
Team Goibibo
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    Ibibo Group / Goibibo - payment debited but not received by seller