[Resolved] Ibibo Group / Goibibo — payment debited but not received by seller
KETO.IN, Howrah, West Bengal, India
Raratnakumarvelpula on Apr 23, 2019
This is to bring to your kind notice that i have order for weight loss products from Keto.in but they are saying they have not received the money. it was debited from airtel payment bank.
Payment debited on:[protected]
Debited amount Rs:3372/-
Payment made at IBIBO WEB
Kindly do the refund at the earliest.
RATNA KUMAR VELPULA
Complaint marked as Resolved May 26, 2019
[Apr 24, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Apr 25, 2019
Greetings from Goibibo.com
We are sorry to read about the issue.
Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup.
We at GOIBIBO can only check/action and trace transactions made under goibibo.com.
Please take this up with the relevant platform that you have used for payment.
Assuring you best of our services.
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