[Resolved] Ibibo Group / Goibibo — payment deducted and booking not confirmed | |||
I tried booking a bus ticket for my wife from banglore to hyderabad. As she was travelling i had provided her mobile number and my emailid for the travel related updates in my app. I had chosen the payment as google pay and started the booking and the amount got deducted and also there was a pop up saying that the amount request has been sent please open the app and pay the amount. It was just stuck up in that page and my ticket was not booked. When i contacted the goibibo they are telling that they didnot received any amout from myside and when i said that i had the transaction id of the payment and proof of the upi app. They didnot responded to me. I'm cheated with goibibo and still waiting for them to reply. Was this information helpful? | |||
May 23, 2019 Complaint marked as Resolved Even i'm closing the complaint but goibibo customer support is very pathetic.Yesterday goibibo has credited the amount. Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear surya prakash gupta, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear surya prakash gupta, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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