[Resolved]  Ibibo Group / Goibibo — payment deducted and booking not confirmed

Address:Hyderabad, Telangana

I tried booking a bus ticket for my wife from banglore to hyderabad. As she was travelling i had provided her mobile number and my emailid for the travel related updates in my app.

I had chosen the payment as google pay and started the booking and the amount got deducted and also there was a pop up saying that the amount request has been sent please open the app and pay the amount. It was just stuck up in that page and my ticket was not booked.

When i contacted the goibibo they are telling that they didnot received any amout from myside and when i said that i had the transaction id of the payment and proof of the upi app. They didnot responded to me.
I'm cheated with goibibo and still waiting for them to reply.
Was this information helpful?
No (0)
Yes (0)
May 23, 2019
Complaint marked as Resolved 
Even i'm closing the complaint but goibibo customer support is very pathetic.Yesterday goibibo has credited the amount.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Ibibo Group / Goibibo Customer Care's response
Dear surya prakash gupta,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
May 20, 2019
Ibibo Group / Goibibo Customer Care's response
Dear surya prakash gupta,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
May 22, 2019
Updated by surya prakash gupta
No one is responding from the Customer Care.
May 22, 2019
Updated by surya prakash gupta
Chat support is totally a bot which is managing... and even unable to speak to the customer care executives. Waste Management. Without any support from goibibo how can this case be resolved.
May 22, 2019
Updated by surya prakash gupta
Transaction ID :[protected]
and the Service Request number is : 27861710
Already i had dropped a mail but no reply from goibibo side from past 3 days. Please help me out.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5114
    Pending
    0
    Resolved
    1765
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information