[Resolved] Ibibo Group / Goibibo — payment deducted from my debit card and booking not confirmed;;; no response from customer care/helpline of goibibo.

 
2 Reviews
India
 Dawood Ibrahim Bhat on Apr 14, 2019
Payment deducted from my debit card but booking was not confirmed, later when i tried to contact customer service i got no response, neither from the toll free number nor from the email. 24*7 gocare support is a misnomer. Very much disappointed.
Please help me get back my money
Recipient's name: ibibo group private limited
Transaction date: 10-apr-2019
Transaction amount: ₹6, 204.00 inr
Your transaction id: 71s27548lv956741j
Invoice ID: 28750314
Purchase details : GOMUPKGa34ea54885350
email id used : [protected]@gmail.com
phone number : [protected]

Complaint marked as Resolved May 29, 2019

Complaint Status


[Apr 15, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 15, 2019
Dear Dawood Ibrahim Bhat,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOMUPKGa34ea54885350.

We checked payment details, please be informed that payment got failed at PG.

We request you to raise an issue with your bank and in case of a successful transaction, please ask the bank to share BRN for same, for further investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 26, 2019
Dear Dawood Ibrahim Bhat,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOMUPKGa34ea54885350.

Please be informed that payment was received from PAYPAL Payment Gateway and the same has been refunded on 24-Apr-2019.
If amount not refunded in 5-14 working days, please take this up with your bank/PayPal for further check on the amount debited.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I tried booking a train via goibibo but the details were incorrect so it never got booked.
And they said they would give refund in a day or two now its been 4 days and no answers yet.

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    Ibibo Group / Goibibo - payment deducted from my debit card and booking not confirmed;;; no response from customer care/helpline of goibibo.