[Resolved]  Ibibo Group / Goibibo — payment successful but no booking confirmation received from goibibo, nor the refund

Address:

Gurgaon, Haryana

My booking id : carpifa9226r0gy
Date of booking: 12.03.2019
My request number is #27113276

I had booked cab from panipat to delhi airport for dated 12th march. I made the payment of rs. 2684/- through my citibank credit card and the transaction was successful. I did not received booking confirmation from goibibo. Immediately, i contacted customer care on the phone number, they asked me to raise the request for refund as booking was not confirmed. They also asked me to contact bank to check if the transaction was successful, for which i received the confirmation from bank that the transaction was successful and transferred to merchant account. After that on contacting goibibo support, i was informed to wait for few days as it normally takes some time to revert the funds back to card account for which trip was not confirmed.
I waited for 3-4 days but nothing happened.
Again contacted goibibo customer care, and they asked me to send the bank statement showing the transaction. I sent them the bank statement clearly indicating money transaction in the name of ibibo group private ltd gurgaon in. They reverted saying they will check and refund will be initiated within a weeks time. After that, i waited for another week, but nothing happened; nor did the customer care called/replied me. I continued writing to them but no reply. I tried calling them on customer care number, but it gives automated responses and nobody actually picks up to respond since then!! Such a pathetic customer care... I have never got any feedback despite my repeated reminders to them!!!

Please look into this and initiate the refund at earliest!!!