[Resolved]  Ibibo Group / Goibibo — poor bus service

Address:

Pune, Maharashtra, 411065

I, PAWAN KUMAR Mobile no-[protected], PNR-TS[protected]ARPI, Booking id-GOBUS7cf36fed44 had booked bus to travel from Pune to Bangalore on 01 july 2018 through Goibibo. I was waiting at my boarding point Hinjewadi bridge since 7pm. I called Goibibo customer care([protected]) at 6.39pm(screenshot of my phone call log attached) to inquire about my booking after which i received a message in which contact nos bus operator were mentioned(screenshot attached). I called up [protected] at 7.23pm and was told that bus will arrive at my boarding point at around 7.45pm. I called the same no again at 7.41 pm and was told that bus will arrive by 8pm. I called the same no again at 7.58pm and was told that the bus had already departed from my boarding point and was given bus driver's no([protected]). On calling the driver I was told that bus will wait near Pashan bridge and i was asked to reach Pashan bridge. I had to hire an auto costing me Rs 100 in order to catch the bus. I would like to get my auto charges back and register a complaint for the inconvenience caused for such poor service.
Regards