Ibibo Group / Goibibo — poor customer service

I booked three tickets through goibibo and by mistake spelled my daughters name wrong on the ticket. When AI policy states you can change mis spelled name. I emailed spoke. To numerous reps. Nothing was done and was told to just wait. AI staff told me to tell go ibibo they can do it from
There end as it not complete name change just an alphabet. Even sent screen shot of the chat between AI STAFF and Myself. At the end I had to get Ministry of External affairs involed and sort this issue.

This is not the Way you provide customer service. Your staff is telling me to cancel the tickets I paid more then 2 lakhs on tickets and they telling me to cancel and rebook but no refund would be given for an honest mistake is really ridiculous. I made humble request to your staff, spoke to supervisors no result.
Been more then 6!hours been dealing with this simple problem. Thanks I had a reply from ministry who will be sorting it for me. Shame on Goibibo team. Caused me and my family so much stress. They are travel agents and should know the policies of different airlines.