[Resolved] Ibibo Group / Goibibo — preponing the ticket and refusing from refunding | |||
I booked a ticket though goibibo from mumbai to ranchi. The best options in terms of time and money was one with layover at raipur. The difference in time between my flight landing at raipur and next one taking off from raipur was mkre than a hour but the airlines preponed it an hour making it's departure time around 5. It is now impossible for me to catch the 2nd flight and the goibibo isn't doing anything about it. They are asking for extra chargea. Was this information helpful? | |||
Apr 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear kesha Ranjan, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Assuring you best of our services. Regards, Team Goibibo Verified Support Mar 25, 2019 Ibibo Group / Goibibo Customer Care's response Dear kesha Ranjan, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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Yesterday (15/3/19) i booked Two bus tickets from hyderbad to Tirupati, so my money was deducted from my bank account (txn id:[protected] from my sbi bank ₹2912 and still have no updates regarding my booking.so, when will you refund my money.?
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