[Resolved] Ibibo Group / Goibibo — providing no refund on refundable ticket

Hastik Vaghasia

from Mumbai, Maharashtra

Address:

380054

I had purchased refundable international flight ticket worth ₹53000 from Ahmedabad to Atlanta. On 30th June 2019 I requested the charges for cancelation and goibibo provided me that in a mail. All charges including penalty was around 8000. After 2 days I canceled the ticket and then they says that this ticket is non-refundable. I was shocked that how come it be nonrefundable. I raise the concern on 3rd July 2019 and since then I am doing follow up on my refund and they are saying that our team is working on it, please give us 24-48 hours. Now it’s been more than 8 days and still they are saying the same. I got a cancelation mail mentioning 0 refund amount in it. I do have my confirmed ticket with refundable mention on it and also have cancellation charge in email from goibibo. I am really in big trouble by booking with goibibo. Please help me by providing refund as it is a huge amount for me.

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Jul 24, 2019

Complaint marked as Resolved

I ask for the reason of delay but they did not provide the specific reason. They told that it may be due to third party vendor who booked our ticket or due to airlines.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Hastik Vaghasia,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI9df[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly.

For any clarification, please revert on the Ticket #28242389.

Once again, apologies for the inconvenience caused.
Assuring you best of our services.

Regards,
Team-Goibibo

Jul 23, 2019

Updated by Hastik Vaghasia It is been more than 20 days and none of them are reverting back.
This is not small amount which I can wait for long time. It is huge amount and I am calmly cooperating with you guys.
Now it is getting very worsen.
Please refund the amount.