[Resolved] Ibibo Group / Goibibo — railway ticket cancellation charge not back in bank account

Sudip143

from Mumbai, Maharashtra

Address:

gopal nagar, burdwan sadar, d.v.c road, 713103

Sir,
My irctc id is alaka527
I have booked a ticket for two passenger for bwn-kyq kamakhya express. Train boarding date 11/5/19. But suddenly train was cancelled. Please refund my amount in my account.
I booked this ticket through goibibo website
But i can not contact goibibo authority. Please help.
Booking id is - trnafbklwi0317
Pnr no-[protected]

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Jun 16, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sudip143,

Greetings from Goibibo.com

This mail is in reference to your booking id:

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

May 15, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sudip143,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNAFBKLWI0317.

We checked account details, please be informed that refund of INR 1100 has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.

Refund Date: May 14, 2019, 5 p.m.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Assuring you best of our services.

Regards,
Team-Goibibo