[Resolved] Ibibo Group / Goibibo — refund against cancelled jet airways flight from dubai to mumbai
P. O. Saravali dist palghar Maharashtra 401504, Palghar, Maharashtra, India
MManoj Kumar and on Apr 19, 2019
Today i have received mail from jet airways that flight no -9w577 in which i had booked three tickets from dubai to mumbai on 25th may 2019 has been cancelled as per mail mentioning that if tickets booked thrgh third party. You should contact your travel agent for refunding... Since then i have been trying to contact go ibibo thrgh mob app and customer care no... But not getting satisfactory response and auto-generated or updated massage still showing flight on time.. Hence i would like to know your refunding policy in case of flight cancelled... I hope prompt action from go ibibo in this regard
Complaint marked as Resolved May 26, 2019
[Apr 19, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Apr 19, 2019
Dear Manoj Kumar and,
Greetings from Goibibo.com
This mail is in reference to your booking id: GOFLIMUMOBe950b[protected].
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27556207.
For any clarification, please revert on the Ticket #27556207.
Assuring you best of our services.
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