[Resolved]  Ibibo Group / Goibibo — refund against my booking htlz4p3j22

Website:

GOIBIBO.COM

This is in regards to refund against my hotel booking through go ibibo.com.
I have made the booking for 2 nights (Booking id htlz4p3j22) but before stay i told them to cancel 1 night due to change in plan. I got a verbal & formal assurance that i will get the refund of 1 night. To the surprise things were not like as told as refund was not provided. I raised the same to the ceo level of the company and chased them for a month.

I have been told to create an account so that refund could be processed as the bookings i had made was through the guest portal.
I was already having the account so i have updated my email id as suggested by go ibibo personnel.

Finally i got a mail from their end that i will get the refund of 5275/- inr
4275/- as hotel booking & 1000/- inr as compensation but its more than a month and i a m still awaiting for my monies.

I have complained multiple times and spoken to many in the organization but its of no use. Now they have stopped replying to my mails phone calls and my refund is still awaited.

Kindly look into the matter & resolve. My details are as follows :

Mail id : [protected]@hotmail.com
Mobile no : [protected]