[Resolved] Ibibo Group / Goibibo — refund amount | |||
We booked two rooms at hotel casa de damao, daman through goibibo. By mistake the system/application took and confirmed 22/11/2017 as check in date instead 24/11/2017 (Although we selected 24th november) immediately we contacted goibibo team and hotel executives. The hoteliers are denying to modify the dates neither they are ready to cancel the booking and refund the amount. We have reqested goibibo to refund the amount but no solution yet. Was this information helpful? | |||
Dec 25, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 24, 2017 Ibibo Group / Goibibo Customer Care's response Dear Mr. Bharucha, Greetings from Goibibo.com This is in regards to your query for booking id - HTLDCU3TVQ As checked your booking has already been amended and attached is the voucher. For further queries feel free to write us. Thanks & Regards Harjot Singh Customer Delight Phone:[protected] | |||
 1 Comment | |||
Comments
I did a transaction on 11 th Nov of rs 756 through airtel Payment app. The transaction was failed and merchant did not get the money. The transaction id is[protected] which is showing payment made at IBIBO WEB .The money is stuck with the Payment gateway. It has been more than 10 days and not received tbe refund. Please refund.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5115
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018