[Resolved] Ibibo Group / Goibibo — refund amount not initiated | |
This is reference to flight ticket booked from gwahati to bangalore on 20th april. The flight was cancelled from jet-airways directly and was communicated several times via phone. It has been over a month sice we raised a refund request on goibibo but no response. Can you please return back the money and take immediate step? Pnr-9w660 E-ticket no[protected] Was this information helpful? | |
May 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear shubhra19nov, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. *************Goibibo does not hold any responsibility in case of payments made through the numbers obtained from any other website/ web page.**************** We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 24, 2019 Ibibo Group / Goibibo Customer Care's response Dear shubhra19nov, Greetings from Goibibo.com We are resolving this complaint, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may contact Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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