[Resolved]  Ibibo Group / Goibibo — refund cheating and breach of trust

Address:

Patiala, Punjab

Dear team

Greetings!

This mail is in ref. To my booking id htlrnm32tz.

I booked a hotel on 24th feb. 2020 with full advanced payment of rs. 4953.00.

I cancelled my booking much before the deadline. It is very unfortunate that i am still awaiting and struggling to get back my own money (Refund).

I had talked to mr uday singh and dharmendra on support team. They said refund initiated in the goibibo’s gocash wallet (Virtual cash). That is against the booking policy.

As per t&c of my booking, my booking was covered under free cancellation till 11june, 2020. I am entitled to get full refund of my advanced money in case of cancellation. My refund should be processed into my original source of account i. E. Credit card. But company forced customers to get refund in wallet (I. E. Virtual money). Its totally unacceptable.

It’s complete deficiency in service at company's part for not processing the refund and this act is the offence of conspiracy punishable under section 120b under indian penal code, sections 420 (Cheating), 406 (Criminal breach of trust) and 34 (Common intention).

I request to please process the refund amount into my original source of account (Credit card) without any delay. Its very much clear that due to covid pandemic, goi has not prohibited or imposed restrictions on any company to process refunds/payments and even instructed that all online channels of payments are operational without restrictions.

I hope for your prompt reply and necessary action.

Thank you
Satish mittal