[Resolved] Ibibo Group / Goibibo — refund for cancellation of flight | |
Hi Team, I had booked a return ticket from Chandigarh to Mangalore with Booking Reference DJ7EGB, but it got re-scheduled for 30th October, thus, I canceled the ticket and re-booked a flight on 27th October instead. The moment I cancelled the flight, a message appeared that my money will get refunded in a week, but till now I haven't received any amount in my account. Kindly look into the matter or else I'll have to raise my concern to the management. Was this information helpful? | |
Nov 16, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 13, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ms.Upadhyay, Greetings from goibibo. This email is with regards to booking Id : T6EGGB25X. We regret the inconvenience caused. Please be informed that we have tried calling you on your number [protected] but the call went unanswered. We completely understand your raised concern & assure you that we are working at priority. We will keep you posted with the update as soon as possible. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. Your cooperation is solicited. Thanks and regards, Piyush Sood Customer Delight Contact:[protected] Verified Support Oct 16, 2017 Ibibo Group / Goibibo Customer Care's response Dear Ms.Upadhyay, Greetings from goibibo. This email is with regards to booking Id : T6EGGB25X. New booking ID’s :- N6EBCG7YJ and AMDWZV47V Please be informed that the full refund of booking id T6EGGB25X will be credited to your account within 5-14 working days. We will keep you posted with the update as soon as possible. Meanwhile, if you have any further queries, please feel free to write us. We are just an email away. Your cooperation is solicited. Thanks and regards, Piyush Sood Customer Delight Contact:[protected] | |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5115
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment