Ibibo Group / Goibibo — Refund for my flight

I booked for cochin to shenyang flight on 20 feb 2020 . due to the covid the flight was cancelled and everyone of my friend who booked the same flight has been refunded and i have been till now like its been more 2 years now everytime i call the customer care regarding the problem they are just careless and neglecting my complaint and making me wait like a stupid fool . respectfully i have right to get the refund their no other complication regarding the issue but they are not just giving the refund
my flight booking id :GOFLIAND99D[protected]
PNR: MF8EHM
passenger name : elizabeth elsa eby