[Resolved] Ibibo Group / Goibibo — refund for the cancelled jet airways flight | |||
My flight number 9w820 (Bangalore-new delhi) & 9w665 (New delhi-chandigarh) got cancelled by jet airways. I have talked to jet airways officials and they confirmed that they have added the note against my booking to refund full amount and asked me to contact the portal through which i booked the ticket, in my case it's goibibo.com. I trying to contact goibibo customer care support but to no avail. It always is routed to ivr which is of no use to resolve my issue. Amount to be refunded : rs 8050 I would expect a quick resolution from your side. Thanks. Was this information helpful? | |||
Apr 29, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 Ibibo Group / Goibibo Customer Care's response Dear SanjeevSharma0312, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Mar 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear SanjeevSharma0312, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Below please find the required info:
Ticket No. :[protected]
Passenger name : Nirupma Sharma
PNR No : QRABUT
Email Address : [protected]@gmail.com
Phone : [protected]
Attached please fidn the ticket too.
Thanks.
Sanjeev