[Resolved]  Ibibo Group / Goibibo — refund has not been provided

I have booked a spice jet flight ticket of 23 october 2017 from new delhi to hyderabad whose pnr is vdud5k. This ticket is refundable and i cancelled it on 15 october 2017 with a refunded amount of rupees 3861 but till 1 november 2017 i havn't recieved any amount in my bank account. I have called on customer care so many times but no action has been taken till now moreover they are misleading me by saying they have sent a email to higher authorities but one of ypur customer executive said we haven't mail yet.
Please look into this matter and refund my amount of 3861 as soon as possible.
I ll be obliged
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Dec 3, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2017
Ibibo Group / Goibibo Customer Care's response
Hi Mr Gupta

Greetings from Goibibo.com

This is in regards to your reservation, booking id (TUA7MDZ3Y).

We are pleased to inform you that refund is already given from our end to your bank to credit same in your account and they have successfully received refund also.

We are also sharing refund transaction screenshot with you which shows bank ARN number which is issued by bank only against successful receiving refund amount.

Refund Id: rfnd_8pOtVhJWhuxF4l
Paymentpay_8ZaUyQZ2t7vCvT
Amount₹ 3, 861.00
CurrencyINR
Created At15 Oct 2017, 01:25:09 pm
Acquirer Data
Bank ARN: 30001072897248147599589

If in case refund is not yet reflecting in your account, we advise you to kindly get in touch with your bank and track refund with them using bank ARN number mentioned in shared screenshot above.

Thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Delight Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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