[Resolved]  Ibibo Group / Goibibo — refund my amount of cancellation ticket

I had booked through goibibo air ticket in the name of renu sharma from bagdogra to new delhi for 1st january, 2018 for an amount of rs. 6859/-. The details are as under: date: 01 jan 18, time: 14.30, from: bagdogra, to: new delhi, flight no: 15768, airline: airasia, pnr no. Pphk3n.

As the flight is delayed by 05 hrs 25 minutes, mrs. Renu sharma has cancelled the said ticket from the counter of airasia at bagdogra. The concerned authorities of airasia has cancelled the same and submitted a letter mentioning that "full refund give to passenger as flight delays by 05 hrs 25 min. Hence, full refund due to bad weather at delhi". Please refund the amount to my account immediately
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Feb 13, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2018
Ibibo Group / Goibibo Customer Care's response
Dear Ms. Sharma,

Greetings from Goibibo.com

This email is regarding your query for booking id - NAKPPHK3N

Please be rest assured that your ticket has been cancelled and the full refund has been processed.

Please note that the refund amount would reflect in your original mode of payment within 5-14 working days.

Feel free to write us in case you have further concerns.

Thanks & Regards,
Harjot Singh
Customer Delight Goibibo
Landline - [protected]
Jan 17, 2018
Updated by renunavin
Goibibo has mentioned that full amount be refunded to my bank account but till date no payment has been received. Please disburse the amount immediately
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