[Resolved]  Ibibo Group / Goibibo — refund not being initiated from goibibo as hotel refused to make the refund

Address:	Mumbai City, Maharashtra
Website:	Goibibo

I had booked a hotel in Mumbai for one day from 31st december 2018 to 1st January 2019 from goibibo site for my niece who is 17 years old.
When my Niece arrived at the hotel he was not allowed to enter and was denied to stay stating they are underage and as per policy we cannot allow them to stay.

I had checked the same on the goibibo page and under the Hotel Policy section that if there was anything mentioned regarding underage and any policy which stated that you will not be allowed to stay if you are not above 18 years.
But there was nothing written and that was the reason I had booked the hotel without looking further.
I only intend for a refund of the booking which I had done as its total hotel fault and not mine so why should I take the hit and hotel stands there with no harm done.
I am also attaching the hotel policy section image for the proof that nothing was written as such.