[Resolved] Ibibo Group / Goibibo — refund not made.

Sagargirdhar

from Lakhimpur, Uttar Pradesh

Address:

Gurgaon, Haryana

I have booked hotel in france but booking not and my account was debited by ₹72874. Which they said it will be credited in 5-14 days. But its not credited in my account still. Booking id - htlucshu8l
If i m trying customer care its saying that u have crossed limits to call us. Means why is there custmercare service when customers will not be able to contact them.
Its my mistake i have choosed goibibo its a worst customer service i have used.
Just refund my money back or otherwise ill go in customer court.

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Jul 25, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr Girdhar

Greetings from GoIbibo.com

This is in regards to your booking id: HTLUCSHU8L

Inconvenience caused is deeply regretted. Please be advised that we are investigating your case so please allow us sometime until Monday EOD.

You will also receive a mail from our end as well.

Thanks & Regards
Ajay Kaushal
Customer Delight
Available Till Tuesday from 02.00 PM To 11.00 PM

Jun 28, 2018

Updated by Sagargirdhar Hi
In the above reply they said give some time upto monday but now its thrusday and no response from Goibibo.
So please tell me what to do now.
And its now more than 20 days.