Ibibo Group / Goibibo — Refund not received | sent credit shell voucher

Address:

Goibibo, Gurgaon

I had booked goair flight via goibibo.com from bangalore-HYD-chandigah for 29th Sept 2020. on 27th Sept i got to know that the flight has been cancelled by the airlines.

I requested the refund from airlines by calling them and via goibibo app as well. Goair customer care confirmed that the airlines have already initiated the refund of Rs.10, 355.00/- to goibibo account on 1st September.(i have email confirmation from goair airlines for the same)

I checked in my goibibo account and they have provided me the credit shell voucher rather than crediting it to my bank account. i had paid the whole amount from my bank account and i donot want any credit voucher, i need the whole amount in my bank account.

I tried reaching goibibo via customer care, their app, website, contact number, email but there is no way to reach out to them. Everything is non-functional. There is not even any way to write to them.

They are a big fraud taking money from customers and not refunding it to them.

I hope i can get some help from writing it here. Please help me to get my refund in my bank account.

GOIBIBO booking id - GOFLDIOS89EE[protected]
Flight PNR - KFJHKR

Thanks,
Shivani